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Interpersonal Effectiveness through Communication Skills


21 Jan 2019 - 25 Jan 2019
MDP Number : 38
Area : Organizational Behaviour
Venue : XLRI Jamshedpur
Programme Directors : Manish Singhal

Introduction and Objective :

Effective interpersonal skills are considered a necessary pre-condition for managerial success. More often than not, interpersonal effectiveness is marred by lack of attention to a few crucial communication areas that are the foundation of harmonious relationships.

Almost all communications and interpersonal interactions are influenced by our assumptions pertaining to the situation. Thus the first step to achieving effective communication and interpersonal relationships is to develop an awareness of our own orientation. With a proper understanding of oneself, a manager can work towards developing and improving the basic tenets of effective communication such as listening and responding, and giving and receiving feedback.

These skills can be applied to manage a variety of specific interpersonal situations. The objective of this Programme is to help participants hone their interpersonal communication skills and to develop insights into managing oneself and one's relationships with others.

This programme aspires to involve the participants in learning more about the fundamentals of communication, the intricacies associated with its conduct and acquiring the necessary skills to deliver one's best in the organization. To that end, the programme shall cover the following areas and topics.

Methodology :

The primary focus in this programme will be on development of skills and insights through extensive interactive experiential learning methods. The various tools used to enhance learning shall include role-plays, case studies, individual and group exercises, theme-based discussions and experience sharing.

Expected Participant :

Middle-level and Senior Managers from Private and Public sector Organizations.

Programme Contents :

  • Self-awareness & Self-development : Understanding oneself for managing others
  • Exploring the unstated inter-personal needs
  • Exploring communication challenges
  • Supportive communication in action
  • Managing interpersonal conflicts collaboratively
  • Giving & Receiving Feedback
  • Interpersonal effectiveness and Silence
  • Assertiveness

Programme Directors :

Manish Singhal

Duration :

January 21-25, 2019 (Monday - Friday)

Venue :

XLRI, Jamshedpur

Fee (per participant) :

Residential (Twin Sharing)
Rs. 47,500/-
Luxury Tax (for Residential) and Service Tax extra, as applicable

Non Residential
Rs. 35,000/-
Service Tax extra, as applicable