XAVIER SCHOOL OF MANAGEMENT

Home Recruiters PGDM (GM)Leadership Series

Recruiters

Leadership Series

2020-21

Customer Success - The What, How, Why and Why Now

Mr Santosh Sahoo, Customer Success, Sr. Director at MuleSoft, shared highlights of his professional journey with the students of PGDM (GM) at XLRI on 27 September, 2020. Mr Sahoo has over 17 years of diverse experience across Account Management, Customer Success, Strategy, Program Management and Delivery. Having worked extensively in eCommerce, Advanced Analytics, Cloud technologies, he has a proven track record of beating revenue and profitability targets by building trusted relationships with CXOs/VP suite.

In his session he gave an overview of the industry and the growth opportunities.

Key Learnings

  • Customer success is a trend, and it is accelerating
  • The value of customers and the central focus on them
  • Outcomes are critical to the success of customer service plans
  • Desired outcomes and exceptional experience result in Customer Success

Musings on Surviving and Thriving in the Corporate Jungle

Mr Gautam Khanna, Vice President and Global Head of the Modernisation Practice at Infosys, shared his mantra on how to survive in the challenging corporate world. Mr Khanna has over 22 years of experience in IT services delivery, program management and sales. He covered a wide range of topics like importance of failures, workplace politics and how to curb counterproductive work behaviour.

Key Learnings

  • No failure is catastrophic if you handle it well
  • If you have a part in your team's success, you have a role in their inability to succeed also
  • Conflicts are part and parcel of organizations, focus on positive disruptions

The New Leadership Paradigm in Light of COVID

Mr Sanjay Banerjee, Director at SS Supply Chain Solutions, is an experienced professional with an enriching journey in Marketing Management, Business Planning, Medical Devices, Sales, and Biotechnology. During the leadership talk, he shared with the students various trends in multiple industries, especially healthcare, which helped students to understand company strategies that are continually evolving with changing environments. A pandemic situation like COVID-19 assesses the preparedness of an organization and the leadership acumen of its leaders.

Key Learnings

  • Empathy goes a long way when leading an organization
  • Being proactive and prepared goes a long way in crises
  • There are learnings all around us in the leaders leading the world and organizations today we need to absorb

Climate Change and Role in Consulting

Mr Sandeep Kumar Mohanty, Director in PricewaterhouseCoopers Pvt. Ltd. in the advisory line of service, has over 10 years of experience in management consulting. He has advised corporates, investors, in diverse geographies on investments, across energy and infrastructure landscape. Mr Mohanty kickstarted the leadership talk by discussing the day-to-day dealings of a management consultant. He also shared insights into climate change - a topic that he considers very close to his heart. He emphasised on the importance of staying informed about climate change and the emerging opportunities.

Key Learnings

  • A typical day in the life of a management consultant.
  • Human impact on the environment (I) is a function of population size (P), per capita consumption (C), and technology used to produce what is consumed (T).
  • Green Finance: Green Bonds that are specifically earmarked to raise money for climate and environmental projects.

Workforce Entrepreneurship

Mr Pankaj Bansal is the Co-founder and CEO at People Strong. He has been on the founding team of Altran's BPO division and is on the board of companies like Work10M, Sunstone zEduversity, Empower foundation. He is also the founder of a trust YOUinYOU for empowering young minds. He addressed the students on the topic Workforce Entrepreneurship and shared anecdotes from his professional journey.

The key takeaways from the talk were

  • Believe that your work is a reward and find out the "WHY" that drives you and inspires you
  • Importance of emotional equity and positivity
  • Ownership and accountability empowers an employee driving them to excellence
  • One value that always comes handy: be a peopleist

Value-based Leadership and Negotiations

Vice Admiral Jaywant Korde PVSM, AVSM, VSM is a veteran of the Indian Navy and has served the nation for over 40 years and retired as the Chief of Logistics for the Indian Navy. He is a keen sportsman with exceptional educational qualifications, and the recipient of three presidential medals the Param Vishist Seva Medal, Ati Vishist Seva Medal and the Vishist Seva Medal.

In his talk he spoke about his humble beginnings and his journey to top leadership position in the Indian Navy. He also discussed value-based leadership and its importance in these difficult times, people being the most critical assets and the importance of influence for a leader. He also spoke at length about negotiation skills, stages of negotiation, elements of negotiation and practical tips for conducting negotiation. He shared a few anecdotes where he had applied negotiations skills and ‘walked the talk.'


Human Resource Management in FMCG

Mr Jaswanth Sharanarthy is the Head of Learning, Talent & Organizational design at Cavinkare with over 13 years of work experience in Human resources, Learning and development and Talent Acquisition. He addressed the students on the topic Human Resource Management in FMCGs.

The Key takeaways were

  • Importance of being People-centric
  • Importance of staying ahead of technology disruptions
  • Always keep learning

Building Personal Value Proposition

Ms Zulekha, Head HR, Times Business Solutions, Times Internet addressed the students on the topic Building Personal Value Proposition. She emphasized on understanding and playing to the personal strengths and weaknesses. "One must do a stock check of what is available and what is feasible," she stressed. Further, she provided valuable insight into personal branding and differentiation. She stressed on #doingourbit no matter how the circumstances played out. In the informative session with Zulekha, who is also a GMP alumna, the students had a lively interaction.


Career Choices and Subjects for Leveraging your MBA

Mr Sujoy Mitra, Technology Head at HomeTown, the retail chain of Praxis Home Retail Ltd, addressed the students on the topic Career Choices and Subjects for Leveraging your MBA. Coming from a vast experience of more than 18 years of building IT strategy in retail and IT services, Mr Mitra broke down the pros and cons of the entire spectrum of roles related to the IT domain. He stressed heavily on how robust an MBA curriculum is for sustainable growth. He highlighted the importance of topics such as NPV, cash flow, hypothesis testing, cluster analysis, project management and many more and also he suggested reading How to Measure Anything by Dr Douglas Hubbard. Mr Mitra is a 2007 batch alumnus.


ABC of Self Check-In

Mr Deepak A Deshpande, Vice-President, Tata Business Excellence Group at Tata Sons, interacted with the students on the topic ABC of Self Check-In. Mr Deshpande, who has more than 27 years of industry experience in Human Resource and Business Excellence, tapped into how the students are feeling in this pandemic situation through a live co-creation canvass. He used Cynefin framework to classify those feelings into complex, complicated, chaotic and straightforward. The interactive session helped the students assess their own thoughts and feelings. The students also shared their personal emotions and experiences during the session.


Top Five Skills Product Managers Need to be Successful in Today's VUCA world

Mr Ram Padmanabha, Vice President, Product Management at Publicis Sapient, shared his thoughts on the topic Top Five Skills Product Managers Need to be Successful in Today's VUCA World. Being a product manager himself, Mr Padmanabha gracefully guided the batch on dealing with VUCA situations as a product manager. He advised countering volatility with 2x speed thinking, uncertainty with differentiation, complexity with Cynefin Framework and ambiguity with agility. He also discussed the five must-have skills for a product manager:

  • Customer Focus
  • The Business Acumen
  • Understanding of the Tool Capabilities
  • The Core Product Development Craft
  • And the magic ingredient: Skillful Negotiation and Collaboration

Tête-A-Tête on Scaling Sustainably: Creating a Successful Startup

Mr Amey Mashelkar is the Head at JioGenNext, RIL and Jio Startup Mentoring Programme. He has run his own startup and is also a strategic angel investor in seed-stage startups. Mashelkar shared anecdotes from his professional journey of mentoring over 150 technology startups in their go-to-market, business model, commercial partnerships with Reliance, fundraising and facilitating startup acquisitions for Jio. He tried to inspire the students by citing examples of start-up ventures and their journey to success. He also encouraged the general management batch to present their business ideas.


Leadership Lessons- an Interactive Session

Mr Raj Narayan is the Senior Vice President and Chief Human Resources Officer at Titan Industries Ltd. He is an international HR professional with over 25 years of experience as head of HR and member of the management team in different organisations. He is an esteemed alumni of XLRI Jamshedpur of batch 1982-84.

He pulled anecdotes from his professional journey as a leader and how one needs to make hard decisions with kindness. He narrated the incidents of crisis management, team management and conflict resolution in his career and how to address these challenges.


The Importance of Nimble Thinking: An Interactive, Multi-Case Study Approach

Mr Neeraj Goel is the Chief Finance Officer at Jaquar & Company for Global Operations - Europe, Middle East, Africa and Asia. He has 23 years of experience in manufacturing, trading and servicing sectors while working with global, Indian, MNC and Global Fortune 500 companies. He addressed the GM batch by giving case studies for Real-life Leadership Challenges in the corporate world in various domains - Human Resources, Marketing, Financial Management - and encouraging students to brainstorm solutions.


Some Sizes Fit All

Mr Akhil Gupta is the Vice Chairman of Bharti Enterprises and Executive Chairman of Bharti Infratel Ltd. He has played a pivotal role in Bharti's phenomenal growth in the telecommunication services sector and also raised billions of dollars through project finance for the Group.

Mr Gupta narrated his life stories, challenges and leadership dilemmas that came his way in his career. He discussed different ways of convincing one’s seniors, investors and shareholders to approve tough decisions. He also narrated his risk management experiences in Bharti Group.


Innovation Management and Design Thinking

Mr Sumant Sood is the Head of Innovation, Titan Company Ltd with over 30 years of experience and specialisation in Innovation Management, Design Thinking, Sustainability, Business Excellence, Corporate Communication, Customer Experience.

He addressed the GM batch by giving examples, stories and case studies for interweaving innovation into strategy, design thinking, business acumen. He emphasised on using creativity for business excellence, on enhancing the culture of innovation, on enhancing innovation knowledge and on working with businesses to achieve high growth rates.


Handling Challenging Times

Mr Anil Bhasin is the President at Havells India Ltd and an acclaimed motivational speaker, life coach and guide. He has served the FMEG (Fast Moving Electrical Goods) sector of Indian economy for over three decades. In his leadership talk he spoke about his professional journey that started as a sales representative. He shared his experiences of handling challenges and managing crisis situations as President of Havells.


Industry Expectations from HR perspective

Mr Chandrasekhar Mukherjee is the Senior President of Human Resources at Bhilosa Group and was previously the Chief Human Resource Officer at Magic Bus India Foundation. He shared his experience of working in both Greenfield and Brownfield projects and assignments, including working in different work cultures like MNC, Indian Companies and Government of India. He also talked about his experiences of working in different sectors such as technology, FMCG, media, BFSI, chemical, manufacturing and public sector and his learnings from international assignments in Europe, Malaysia and Nepal.


Mindfulness and Well-being in our Lives

Ms Ruchika Sikri is the Head of Wellbeing Learning Programs and Strategy at Google (California, USA). She has over 10 years of experience at Google and is equipped with a wide range of expertise in People Operations. She addressed the GM batch on subjects like Leadership Development Program Design and Management, Talent Management, Succession Planning, HR People Program Management, Performance and Compensation Planning, Mindfulness, Yoga, Emotional Intelligence and Mental health.


Suppliers Matters - Supply Chain Management

Mr Aditya Verma, Chief Executive Officer of DNS Fine Chemicals, Procurement and Supply Chain Professional with three decades of experience, shared insights on how critical it is to select the right supplier for growth and sustainability of organization as well as to handle variety of market disruptions. Mr Aditya's specialities include Business & Supplier Development, Purchasing / Global Competitive Sourcing & Supplier Relationship Management, Strategic Thinking & Leadership, Negotiations.

He has also recommended the students develop the three C's that define the credibility of an employee/manager-Connectivity, Competence, and Character. He has concluded the lecture by introducing his latest book, "Supplier Matters", to the students. There was a lot for the students to take away from the lecture, subject matter and a whole new perspective toward procurement.


Intelligent Marketing

Mr Dhaval Thanki, Director - Solutions Business, Cartesian Consulting, has 16 years of experience in the digital, CRM, analytics space and is skilled in Strategy, Business Development, Product Management, Client Servicing, Digital Marketing, Analytics, Retention Marketing, Customer Relationship Management (CRM), Precision Marketing & Product Marketing. He shared his ideas on how to build the concept of Intelligent Marketing from scratch. Audience have gained insights of systems that tracks marketing efforts/patterns and its positive effects on sales.


Corporate - Campus - Corporate: Making the most out of the loop

Mr Saurabh Nigam, Vice President, Human Capital at Omidyar Network India. He is a Post Graduate Diploma holder in Personnel Management and Industrial Relations (PM&IR) from XLRI School of Business and Human Resources, Jamshedpur, India. He is also the only Indian who holds the SPHR, GPHR, and HRMP certifications from SHRM, USA simultaneously, and in the first 10 globally. Mr Saurabh has been recognized as one of the Top 25 Future HR Leaders of the Country by People Matters & DDI International and is a regular speaker on Compensation & Benefits, Talent Management, and Managing Gen Y. He addressed the GM batch on negotiable and the non negotiable values we work with, Corporate Culture and identifying the right mentors. He shared the ways to keep business simple if founders do not lose sight of the problem, it means the organisation is going in the right direction.


Healthcare Industry - How Information Technology is shaping the space

Mr. DK Venkatesh, Global Delivery Head - HLS (Healthcare and Life Sciences) at Virtusa. He is a Senior Global Technology Delivery Head with close to 30 years of career span, experienced in delivering Digital and Cloud Transformation services to multiple Fortune 500 clients across various industries including Communication, Hi-Tech, Media & Entertainment, Utilities, Chemical, Oil & Gas, Healthcare, Lifesciences and Insurance. He addressed the GM batch on "Healthcare Industry: How Information Technology is Shaping the Space". He explained about the healthcare providers expand into new markets and content with evolving state and federal regulations around access to care, streamlining the contracting process is critical. Transformation of claim processing and unleash productivity with Pega SCE and Cloud Migration.


Future of Work

Mr. Satish Rajarathnam, Sr. Vice President & Head - Strategic Resourcing at Mphasis. He is associated with several industry groups and associations such as SHRM, Agile Leadership, LEGO serious Play, PCMM, Six Sigma, ISABs India and NFNLP, among others from which he has received certifications marking him a qualified practitioner. He interacted with the students and divulge into the varying aspects of ‘Future of Work, Workplace and Workforce.' He shared his insights on how the industry is going to transform and the dynamism that students will experience when they embark on their career.


Product Speaks - Variety & Veracity of Product Management

Mr. Sumit Garg, Product Manager, Microsoft. Technology enthusiast and is also an XLRI PGDM(GM) 2012 alumnus. Before joining Microsoft, he has worked with IBM, EdgeVerve, Oracle and Amazon.

In his session he gave an overview of the Product Management Role:

Key Learnings

  • Business - Business Management Acumen with exposure/ flexibility to work across multiple functions
  • Market - Market Understanding. Able to visualise market potential. Marketing and Sales aspect for a product space
  • Product Management - Product Management expertise. Road mapping, Prioritisation, Market Research, Strategy.
  • Domain - Understand the problem and gaps for the domain/ industry/ practice in questions
  • Technical - Exposure to technical aspects, technology behind a product User
  • Software Development Collaboration - Agile/ Scrum Product Owner expertise
  • Experience - User Design and Experience element

Career Conversation

Mr. Manoj Jindal, VP- Supply Chain Management, Himachal Futuristic Communication Limited. He has over 17 Years of professional experience He is an Electronics Engineer with a double MBA from XLRI (Jamshedpur, India) and Cranfield School of Management (London, UK). He has expertise in procurement, e-auction, cost reduction, business strategy, strategic sourcing, working capital optimization, negotiations, competitive bidding, financial Analysis & contract management.

He addressed the GM batch and gave his valuable insights on :

  • How to leverage GMP for future career
  • Career landscape in Supply Chain Management vis Covid 19
  • Career growth trajectory
  • Challenges in supply chain
  • Interview Preparation advice

The Race to Forty: Insights on Career Planning

Mr Hetal is a dynamic and accomplished business leader with 21+ years in the tech industry. He has worked in Senior Management role across Asia for Wipro, Microsoft, LinkedIn and Intel.

Mr Hetal is a Startup Evangelist and prominent Angel Investor with a portfolio of 25+ with start-ups across different segments of Business, Enterprise and Consumer. He is a ' Mentor of Change ' for Niti Ayog and mentors school children on Innovation programs. Walking the GM students through his journey, he gave valuable insights into what differentiates start-up ecosystems from that of enterprises and what can management graduates understand, evaluate, and seize the opportunities in both the spaces.


Emotional Intelligence-Business Tool

Dr Geetraj is a researcher & a PhD holder from University of Oxford (UK), a certified Master Coach, a psychologist, an MBA in HR, and a certified Trainer in various modules. He has worked and trained under world's best Trainers and Master Coaches such as Eric Berne's Institute, Myers Briggs (MBTi), Stephen Covey (7 Habits), John Maxwell to name a few.He currently Heads the HR & Organization Development Team at Mount Meru Group, Tanzania.

He addressed the GM batch and gave his valuable insights on Characteristics of Emotional Intelligence: Self-awareness, Self-regulation, Motivation, Empathy, Social Skills and the ways to improve the Emotional Intelligence.